We appreciate the opportunity to deliver awesome products to you!
We work diligently to e-mail tracking information or notify you of order delays within 24 hours (M-F). Please note that the tracking # will not become active until the shipment leaves our facility. If there are any problems, concerns, or questions please email and we will respond with help as soon as possible (usually within 24 hours) on regular business days M-F.
Rico's Garage cannot guarantee that your order will be shipped the day on which it is placed. We will make every attempt to ship your order within 7 - 10 business days, unless otherwise specified. In order to avoid delays, your order may be shipped in multiple shipments at our discretion. We will attempt to contact you within 24 hours M-F if any of the items you order are on back-order with an estimated date when we can ship the item.
FREE SHIPPING ELIGIBILITY
Orders may qualify for free shipping based on your order meeting set criteria. These criteria may include, but are not limited to, order total, order weight, domestic vs. international, delivery location, box count, etc.
Some products may also display as eligible for free shipping based on your location and what delivery services are available to you.
Products can also be excluded from free shipping and will say as much when the case.
You can see if any part of your order qualifies for free shipping during checkout.
DAMAGED PRODUCT PROCEDURES
All items purchased from Rico's Garage are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We ship all items WITH shipping insurance, and are not responsible for damages caused during shipping. DO NOT file a claim with the shipping company if your item was damaged during transit. If you file a claim through FedEx or USPS it will be denied. Please contact us WITHIN 72 HOURS so we can initiate the correct compensation procedures through the shipping company. You may be asked to send pictures of the parts or packaging for claim purposes. PLEASE INSPECT YOUR ITEM BEFORE SIGNING FOR IT, BECAUSE IF YOU DO NOT AND LATER DISCOVER THE ITEM IS DAMAGED, YOUR CLAIM WILL BE DENIED! Make the shipper wait if you have to, just make sure to ALWAYS inspect ANY package you get before the shipper leaves. Any damage not reported within 72 hours cannot be disputed and we will not be able to issue a return label.
All order cancellations are subject to a 5% processing fee. This means that if you place an order and at some point before it ships you decide you do not want the entire order or anything on the order you will be charged 5% of the amount you would be refunded.
You cannot cancel an order after it ships. If you refuse any package from Rico's Garage or are not available to receive a package within the three delivery attempts FedEx or USPS makes you are responsible for shipping charges for the package coming back to Rico's Garage.
WHAT IS NOT COVERED BY OUR WARRANTY
Rico's Garage proudly warrants from defects on the products we provide because we treat each customers vehicle as if it were our own. Our warranty, however, does not cover parts that fail as a result of improper installation, misuse, abuse or the failure of another part. Parts installed for use on off road vehicles, racing or competition use have no warranty. Parts modified for use or installed for use other than their original design and application have no warranty. RICO'S GARAGE IS NOT RESPONSIBLE FOR LABOR COST.