Refund policy

RETURN POLICY

All returns are subject to a 5% processing fee.

For questions on returns please email suarezmediallc@gmail.com

Returns must receive pre-authorization.

We do not accept returns on customized orders which include, but are not limited to, custom text decals, custom text windshield banners, liveries, and customized automotive products.

All returns that were not facilitated by an error on our part will be charged a 20% re-stocking fee if refund is applied to a Credit Card.  Only a 5% fee will be assessed if refund is applied towards in store credit. 

All items returned MUST be returned within 30 days EXACTLY as they were shipped out (un-opened & un-damaged.)

Inside the box include your name, address and daytime phone number, a copy of your invoice and the reason for the return.

Please package the items so that they will not be damaged during shipment. Returns must be shipped prepaid (no C.O.D.s) and should be insured. Items damaged in shipment are the responsibility of the shipper.

Returns must be in new, undamaged, unmodified and resalable condition. So please check all parts before installation, balancing, machining, painting, or other modifications as those cannot be returned for any reason.

It is your responsibility to return any items in resalable condition. That includes incorrect items. NO EXCEPTIONS!

 

ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.

To receive Pre-Authorization:

1. Email us at SuarezMediallc@gmail.com and provide a description of the reason you are wanting to initiate a return. We may request photographs of the product to be returned in the event of the shipment of an incorrect item. 

2. Once we approve your pre-authorization, we will provide you an RMA # and shipping label based on the information provided from your original order. 

If you follow these instructions and do not receive a pre-authorization RMA # and shipping label, contact: SuarezMediallc@gmail.com. Your return WILL NOT be processed if there is no pre-authorization RMA # associated with the order and it is not included with the return.

FEES - All returns NOT facilitated by an error by Rico's Garage are subject to a 5% processing fee.